At SMFS, we prioritize the satisfaction and well-being of our clients. To ensure that all client concerns are addressed promptly and effectively, we have established a comprehensive grievance redressal process. If you encounter any issues with our services, please follow the escalation matrix provided below to seek resolution:

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Level 1:

Contact Person: Varun Kaushik
Phone: +91 9871369139
Email: varun@smfs.in

If your grievance is not resolved at Level 1 within 1-3 days, please escalate to Level 2.

Level 2:

Contact Person 1: Karishma Narvani
Phone: +91 8890819878
Email: karishma@smfs.in

Contact Person 2: Saddam Hussain
Phone: +91 9211472529
Email: hussain@smfs.in

Should your issue remain unresolved at Level 2 within 1-3 days, you may further escalate it to Level 3.

Level 3:

Contact Person: Shrey Mehta
Phone: +91 7024120099
Email: shrey@smfs.in

We are committed to addressing all grievances in a timely and satisfactory manner.